Refund policy
Please Note:**If you purchased your shoes from one of our partners such as REI, backcountry.com, or your local climbing gym, please return your product there. Return instructions and policies outlined below are only for products originally purchased at butorausa.com. If you have a problem with your shoe and believe you have a warranty issue, regardless of the original purchase location, please email info@butorausa.com and include a photo of the defect in your product.** |
Wrong size or fit? No problem! We know sizing can be tricky. Please read the instructions below to process your return quickly and smoothly.
Condition |
|
Shipping |
|
Refunds and Shipping |
|
Prodeal Return/Exchange |
Returns and exchanges are not permitted for prodeal orders. |
Return Instructions:
Response |
Only ship shoes back after receiving a response from our customer service team. |
|
Please print the return/exchange email from our customer service team and include a copy of it with your return in the shoe box. |
Ship |
Please mail the shoes back to us: Butora - Returns 1720 W Main St. Unit A Lander, WY 82520 |
Processing |
Please allow 2-3 weeks for your return to be processed.
|
For additional questions, contact: info@butorausa.com
Return/Exchange Form
To start your return process, please fill out the form below. Our customer service team will respond as soon as possible.{formbuilder:41519}